Shipping policy

Shipping Policy

Last Updated: December 20, 2025

Thank you for shopping at Velvet Void. We want you to receive your order as quickly as possible. Please review our shipping policy below.

Processing Time

Orders are typically processed within 2-5 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.

Please note: Processing times may be extended during peak seasons or promotional periods.

Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping

Delivery Time: 8-20 business days from order placement
Tracking: Provided for all orders
Coverage: Worldwide shipping available

Delivery times are estimates and may vary based on:

Your location
Customs clearance (for international orders)
Peak shopping seasons
Unforeseen carrier delays

Shipping Costs

Shipping costs are calculated at checkout based on:

Destination address
Order weight and dimensions
Selected shipping method

Free shipping may be available for orders over a certain amount (displayed at checkout).

Order Tracking

Once your order ships, you will receive:

Shipping confirmation email
Tracking number
Link to track your package

Please allow 24-48 hours for tracking information to update in the carrier's system.

International Shipping

We ship worldwide! Please note:

Customs & Duties: International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in your order total.
Delivery Times: International orders may take longer due to customs processing.
Address Accuracy: Please ensure your shipping address is complete and accurate to avoid delays.

Shipping Restrictions

Currently, we do not ship to:

P.O. Boxes (for certain products)
Military APO/FPO addresses (contact us for options)

If you have questions about shipping to your location, please contact us before placing your order.

Lost or Damaged Packages

Lost Packages: If your tracking shows your package as delivered but you haven't received it:

Check with neighbors or building management
Verify the delivery address
Contact us within 7 days of the delivery date

Damaged Packages: If your order arrives damaged:

Take photos of the packaging and products
Contact us within 48 hours of delivery
We will work with you to resolve the issue

Incorrect Addresses

Velvet Void is not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping information before completing your purchase.

If you need to update your address, contact us immediately at [your email]. Address changes cannot be guaranteed once processing has begun.